Shipping Policy

Effective September 20, 2026

This Shipping Policy explains how The Hollow packs and sends orders. Questions: gorarutiunian@gmail.com.

Where orders leave from

Orders are packed in the United States and handed to a carrier with tracking. The store is operated from Armenia; the warehouse that bags the piece is in the US.

Where we ship

We ship to the destinations offered at checkout. If checkout will not accept an address, we cannot send there. Some remote regions, military addresses, or freight-forwarding services may be refused by the carrier.

How long it takes

We do not promise a ship date or a delivery date on the storefront. Packing and transit time depend on stock, the carrier, weather, and the destination. Tracking is emailed when the parcel leaves. Halloween is a busy season — order with time to spare. We do not guarantee arrival by October 31.

Cost

Shipping is calculated at checkout from the address and the items in the cart. The amount shown before you pay is the amount we charge for that shipment, unless we later contact you because the address cannot be served at that rate.

Tracking

Every order that leaves the US fulfillment partner should have a tracking number. Use that number with the carrier. If you did not receive tracking, check spam and then email gorarutiunian@gmail.com with the order number.

Address mistakes

We ship to the address you enter at checkout. If that address is incomplete or wrong, the parcel can be delayed, returned, or lost. Write to us immediately if you notice a mistake. Once the carrier has the parcel, we cannot always redirect it. Reshipment after a customer address error is charged to you.

Customs and international orders

If checkout sends a parcel across a border, you are responsible for duties, taxes, and broker fees your country charges. We do not mark parcels as gifts. A refused or abandoned customs parcel is not refunded except for the merchandise we can recover, minus the outbound shipping.

PO boxes and pickup points

We accept them only if the carrier used for that order accepts them. If a listing is large (porch props, long light strands), a street address is safer.

Damaged in transit

Photograph the box and the item before you throw anything away, then email us. See the Refund Policy.

Lost parcels

If tracking stops or the carrier marks delivered and you do not have the box, contact us. We will file an inquiry. If the carrier confirms loss, we replace the order or refund it.